FAQ

We specialize in everything Christmas! Our store offers a wide range of holiday decorations including artificial Christmas trees, lights, ornaments, garlands, stockings, tree skirts, inflatables, villages, and much more. Whether you’re looking to create a cozy home atmosphere or a spectacular outdoor display, we have the festive treasures you need.

Our customers range from holiday-loving families who enjoy decorating their homes, to professional decorators who create stunning displays for businesses and events. We cater to anyone who wants to make their Christmas celebrations extra special with beautiful, high-quality decorations.

Our headquarters is located at 1021 Hamill Avenue, San Diego, US 92111. However, we ship our Christmas decorations worldwide (except for certain remote areas in Asia and a few other locations due to carrier restrictions).

Consider both the height and width of the space where you’ll place your tree. Measure your ceiling height and subtract at least 6 inches for your tree topper. For width, artificial trees come in different “fullness” levels – slim trees are great for small spaces while full trees create a lush, traditional look.

Yes! We offer both indoor and outdoor Christmas lights. Our outdoor lights are weather-resistant and perfect for decorating your home’s exterior. Always check the product description to confirm whether lights are rated for outdoor use.

Our ornaments come in various materials including shatterproof plastic, glass, metal, and fabric. Each product description specifies the materials used. We take special care to pack fragile items securely for shipping.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are processed securely to protect your payment information.

Absolutely! We use industry-standard encryption to protect all transactions. Your payment information is processed securely and we never store your full credit card details on our servers.

We process orders quickly to ensure timely delivery during the busy holiday season. If you need to make changes, please contact us immediately at [email protected] within 12 hours of placing your order. We’ll do our best to accommodate your request.

We offer two shipping methods:
1. Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 business days after dispatch with full tracking.
2. Free Shipping: For orders over $50 via EMS, arriving 15-25 business days after dispatch with basic tracking.

For international deliveries, we recommend ordering by December 1st. For domestic US orders, December 10th is our suggested cutoff date. Professional decorators should order large items like inflatables and outdoor lights by October to avoid peak season delays.

Yes! We ship worldwide to over 60 countries, spreading Christmas cheer across continents. Please note we currently cannot ship to certain remote areas in Asia and a few other locations due to carrier restrictions. International customers may be responsible for customs fees or import taxes.

Yes! Standard Shipping includes full tracking from warehouse to doorstep, while Free Shipping provides basic tracking information. You’ll receive your tracking number via email once your order is dispatched.

We want you to be completely delighted with your holiday decorations. You may return most items within 15 days of delivery for a refund or exchange (some restrictions apply). Items must be in original condition with all packaging.

While we take every precaution with packaging, accidents happen. Please contact us within 48 hours of delivery with photos of the damaged items and packaging, and we’ll arrange replacements immediately.

Please email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and process your refund or exchange once we receive the items.