At Christmas Decoration Store, we’re dedicated to making your holiday decorating experience as joyful and stress-free as possible. From our family to yours, we’ve outlined our shipping and returns policies below to ensure your Christmas preparations go smoothly.

Shipping Information

Order Processing Time

Our workshop elves work diligently to prepare your holiday decorations for shipment:

  • All orders are processed within 1-2 business days (excluding weekends and holidays)
  • During peak season (November 15 – December 25), processing may take slightly longer due to high order volume

Shipping Methods & Delivery Times

We offer two shipping options to spread Christmas cheer worldwide:

  • Standard Shipping ($12.95) via DHL or FedEx:
    • Delivery within 10-15 business days after shipment
    • Best for customers who want their decorations faster
  • Free Shipping (orders over $50) via EMS:
    • Delivery within 15-25 business days after shipment
    • Perfect for budget-conscious shoppers planning ahead

Christmas Note: Delivery times are estimates and may vary during peak season. We recommend ordering early to ensure your decorations arrive in time for the holidays!

Shipping Areas

We ship globally to spread Christmas joy, with exceptions for some Asian countries and remote areas. If you’re unsure about delivery to your location, please contact our customer service elves at [email protected].

Returns & Exchanges

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition (unused, unassembled, with all tags and packaging intact).

Holiday Exception: For orders placed between November 15 – December 25, we extend the return window until January 10 to accommodate seasonal shopping.

Non-Returnable Items

To maintain safety and hygiene standards, the following items cannot be returned:

  • Christmas Candles & Candleholders (for safety reasons)
  • Artificial Christmas Trees that have been assembled
  • Christmas Tree Watering Systems (hygiene reasons)
  • Christmas Stockings that have been personalized

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your Christmas decorations:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our elves will review your request within 1-2 business days and send return instructions
  3. Package Your Item – Securely repackage the item in its original packaging with all accessories
  4. Ship It Back – Use the provided return label (customer pays return shipping unless the return is due to our error)
  5. Receive Your Refund/Exchange – Once received and inspected, we’ll process your refund or ship your exchange

Return Shipping Costs

  • Customer Responsibility: Original shipping costs are non-refundable, and return shipping is the customer’s responsibility unless the return is due to our error
  • Exchange Shipping: We cover shipping costs for replacement items

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Please note it may take additional time for your bank or credit card company to post the refund to your account.

Exchange Policy

Prefer a different decoration? We’re happy to help!

  • Exchanges must be for items of equal or greater value
  • If the new item costs more, you’ll pay the difference
  • If it costs less, we’ll refund the difference
  • Exchange items must be available in our current inventory

Damaged or Incorrect Items

If your holiday spirit arrives damaged or incorrect:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Request Template

To help you get started, here’s a template for your return request:

Subject: Return Request for Order #[Your Order Number]

Dear Christmas Decoration Store Team,

I would like to request a return/exchange for my recent order:

Order Number: [Your Order Number]
Item Name: [Product Name]
Reason for Return: [Please specify]
Preferred Solution: [Refund/Exchange – if exchange, specify desired item]

Please advise on next steps. Thank you for helping make my holiday season bright!

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Need Help?

Our customer service elves are ready to assist with any questions about shipping or returns!

Contact us at [email protected] or by mail at:

Christmas Decoration Store
1021 Hamill Avenue
San Diego, US 92111

From our holiday family to yours, we wish you a season filled with joy and the perfect Christmas decorations!